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COVID-19 Update

25th March 2020

UNITED WE STAND – WE ARE IN THIS TOGETHER

As a socially responsible company we really value our staff and customers health and safety and so we have decided to temporarily close our stores. Our company remains open and we are still taking orders that will be processed as soon as we are able.

In the meantime, we are available for anyone wishing to gain invaluable advice from our tile experts – this is the ideal opportunity to plan your home or business project with the leading South West tile retailer.  

We hope that our actions and those of so many businesses and customers will help reduce the impact of this terrible virus on our NHS.

During this pandemic we have taken the decision to stop any deliveries and support the government’s drive to contain the virus, therefore we are currently unable to accept online orders. However, we are happy to schedule any requests which will be processed alongside our in store purchases as soon as possible.

We want people to be safe and feel this is the time we should be supporting each other. In the meantime, we still want to be involved with your projects and will be posting regularly on social media and our website. This will include new ranges of tiles, Q&As with our tile experts and blogs to keep you up to date while you self-isolate.

Please keep visiting this page for the latest information.

23rd March 2020

CV19 update for staff and cutomers Due to the rapidly changing situation, while trying to offer a service and look after the wellbeing of all our staff and customers, we envisage an imminent lock down and urge all customers wishing to purchase, to order and collect as soon as possible whilst we are still operational.

If possible we will try and continue with the online service, this will depend on our couriers still being available to collect and despatch. We will endeavour to despatch all online orders as soon as possible. We will keep in touch with all our online customers as soon as an order has been placed.

In the meantime we thank all so much for your custom and look forward to meeting you again once we are all through this.

Kind regards,

Andy, Claire, Chris, Keith, Shaun, Sarah, Mike, Sean, Mark, Joe, Lydia, Kate and Duncan

17th March 2020

On behalf of all at International Tiles we send our support and good wishes to all those affected by the global health issues currently being faced. Our thoughts are with you all at this uncertain and challenging time. Nothing is more important to us than the health and safety of our customers and staff.

We are taking the necessary precautions to ensure that all at International Tiles from office staff to distribution and sales employees are being kept safe and well. We are following guidance from the Government and public health officials and will continue to monitor the changes as they evolve.

We are operating our business as usual – if that changes, we will update you.
Our lead-times and stock holding currently remain unaffected and we are available to take and dispatch your orders as usual.
You can also take advantage of our website and order on line via our shop

If you require any assistance please email us: shop@tiles.uk.com or call: 01803 527834.

Should there be any changes to the above we will advise you via email or our social media platforms.

Thank you in advance,

Duncan