At Britain’s Got Tiles, we hope you love your products. However, if you’re not entirely satisfied or have changed your mind, we’re here to help. Please review the key points below regarding our returns and refunds process.
What Can Be Returned?
- Unused items, excluding fixing products.
- Products in their original, unopened, and undamaged packaging.
- Full box quantities with a value of £30 or more.
What You Can’t Return
- Used products.
- Fixing materials.
- Goods delivered or collected more than 30 days ago.
- Bespoke (custom-made) products.
- Special order items/quantities.
- End of line products.
- Damaged products that were not reported within the specified timescales.
How to Return Your Order If your return is authorised, it is your responsibility to return the goods to our warehouse:
Return Address: Britain’s Got Tiles
4 Woodbury Business Park, Exeter, Devon. EX5 1AY
- Returns will only be accepted if pre-authorised.
- Please clearly note your returns number on all packages, boxes, crates, and pallets.
- All returns must be booked in advance and made between 8:30 am and 4:00 pm, Monday to Friday.
Important Notes:
- Tiles are fragile, so please ensure they are well-packaged. Refunds will not be issued if tiles or packaging are returned in an unsaleable condition.
- Photograph your return before it leaves your property in case of carrier issues.
- If damage is apparent when we receive the goods at our warehouse, we will photograph the damage for you to inform your courier for insurance purposes.
Refunds for Returned Goods A refund will be issued for all resalable goods within 10 days, less a 20% restocking fee.
If you feel you meet the criteria for a return, please complete the contact form, and we will be in touch to assist further.
